Frequently Asked Questions

WHAT INFORMATION DOES TWELVE TABLES NEED FROM YOU FOR A QUOTE?

When requesting a quote, please mention the number of guests you are expecting, the style of your event including table requirements and whether you require space for a dance floor, bar or any other items.

HOW MANY CAN YOUR TABLES SEAT?

Our tables are 2.4m long and seat 4 guests either side. You can also have single chairs at the ends to make 10.

IS THERE A MINIMUM HIRE ORDER?

When your order is outside of The Bay Of Plenty, we have a minimum hire order of $500.00 in place. Delivery and pickup fees are quoted separately.

DO YOU DO CUSTOM ORDERS?

Yes! We love making furniture and decor items, both for weddings and special events as well as for your own home. Already some of our tables and bar leaners can be found in the BOP and Waikato area.

WHAT ARE YOUR STAFF AND TRAVEL COSTS?

Our delivery costs depend on where your event is and what items you have hired.

When quoting staff and delivery the following things are considered:

Loading time. Most orders take 1-2 +hours to load the truck/s with several staff members.
Staff travel time to your location.
Pack-in and setup time.
Vehicle running costs.
Travel from your location back to our depot.
And then returning for pickup, as mentioned above, these costs reoccur.
Cleaning of furniture and/or marquees both on-site and at our depot after pickup.

We can promise that when we quote staff and travel costs, we do our best to make it affordable. We do not use delivery charges to make a profit.

WHAT TYPE OF MARQUEES DO YOU HAVE?

All our marquees are clear span and freestanding meaning there are no ropes or additional poles inside or outside of the marquee so you can use all of the internal space as you wish and no one will be tripping over guide ropes or pegs outside as the night unfolds.

DOES YOUR MARQUEE QUOTE INCLUDE SET UP & DISMANTLING?

Yes our marquees are erected by professionals who handle all the set up and dismantling. This is a must for liability and quality control purposes. All you have to do is show them where you want it assembled and enjoy the event!

WHAT IS THE TYPICAL HIRE PERIOD?

Hire prices are based on a standard hire period of three days, though this can be a little flexible. We would typically setup and dismantle one day either side of the event. If you require items for a longer period please ask us about our extended rates.

CAN I CHANGE MY ORDER AFTER PAYING MY DEPOSIT?

Once your deposit is received, after this time we allow a 10% change in booking items (if possible). We can not allow bigger changes to your booking due to “loss of opportunity”. When a deposit is received all those items are reserved for you and are no longer available to other couples.

WHAT SIZE MARQUEE DO WE NEED?

We can recommend the best size marquee to suit your event based on the number of guests you have, your seating arrangements and what you plan to fit under the roof; such as bars, buffet serving and staging. Each event is very unique, so get in contact with us for personalised advice.

CAN I HAVE CLEAR OR WHITE ROOF COVERS AND WALLS?

Our main focus is on clear marquees. We currently offer 100% clear, or clear walls and a choice of clear and white roofing. If you have other requirements please let us know and we will do our best to accommodate your wishes.

WHAT SIZE SPACE DO I NEED FOR THE MARQUEE?

Typically our team needs at least 1.5m working area around the outside of the marquee. Please consider overhanging branches. If you are hiring a 10x15m marquee, we would require a 13x18m space. If it is a tight space we may need to do a site inspection.

DOES THE SPACE NEED TO BE LEVEL?

If you could play a game of cricket or kick a ball around without too much trouble it should be no problem. If your site slopes or dips in any way, please mention this to our team before accepting our quote.

WHAT KIND OF VEHICLE ACCESS DO YOU NEED?

Our marquees and hire furniture arrive on a flat deck truck or twin axle trailer. They are 2.4m wide and up to 8m long. If this sized vehicle can get within 10m of the marquee site that would be perfect, if not please let us know before accepting our quote.

ARE YOU CONTACTABLE 24/7 WHILE MY MARQUEE IS ERECTED?

Yes. You will have a contact number to call if you need anything during the hire period and we will always do our best to help.

WILL YOUR MARQUEE WITHSTAND BAD WEATHER SUCH AS A STORM?

OF COURSE! If we are expecting particularly bad weather at your venue with winds exceeding 100kmph then we may be required to install guide ropes to secure the tent and provide additional security.

CAN THE MARQUEE BE USED ON CONCRETE?

Yes, absolutely!

If your desired location is on concrete there will be weights required, which will be an additional cost.

HOW DO I HEAT/COOL A MARQUEE?

There are a number of company’s we can recommend that hire heaters and air conditioning units so just ask and we can put you in contact. Usually though, due to our mild climate here in the north island we can moderate the temperature just by sliding open or closing the marquees side walls.

DO YOU OFFER EVENT/WEDDING STYLING?

We specialise in event equipment hire but we can put you in contact with some fantastic stylists that we work with.

WHAT ARE YOUR CANCELLATION POLICIES?

– No refund applies to our required 30% booking deposit. If cancellation is made 30 days or less prior to the event, full payment is required and is not refundable. * Please read our T’s & C’s for further information.

DO YOU REQUIRE A BOND?

Yes. A minimum bond of $250.00 is required. The bond amount is assessed based on the individual order.

WHAT HAPPENS IF SOMETHING GETS BROKEN/DAMAGED OR UNRETURNED?

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days. Your bond will be refunded once payment is cleared or alternatively your bond can be used towards your payment. If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days. If lounge items are returned dirty, an invoice will be issued to you for payment or taken out of your bond as they will be professionally cleaned.